Events

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DigiShift - Advice and Information Services

This is a past event.

From 14:00 to 15:30 on 21st July 2020

Online event

Cost: Free

Advice and information charities have made a seismic shift from frontline in-person services to online channels during the Coronavirus outbreak.

During this DigiShift we will explore the culture shift required to move advice and information online, looking at best practices in how advisors now work with service users online. We will highlight some of the digital tools and channels used including how online self-help such as website content, bots and more is an integral part of the jigsaw.

Speaker:
Stuart Pearson, Chief Digital Officer, Manchester Citizens Advice Bureau.
Stuart will be exploring how Manchester CAB use a variety of tools for online advice and information, including Twilio, SMS, WhatsApp, Facebook Messenger and bots.

This event is free and subtitled thanks to the support of The Catalyst.

Theme
N/A
Local Authority Area
N/A
Organisation
SCVO
Website
https://scvo.org.uk/support/events/a1v3z00000IMbZ7AAL/digishift-advice-and-information-services
Enquiries
ross@thirdsectorlab.co.uk
Telephone
0141 554 1587