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DigiShift - Service Design for Charities

This is a past event.

From 14:00 to 15:30 on 26th May 2020

Online event

Cost: Free

Charities have been designing services for years. Whether digital or in-person, good service design ensures people are supported and empowered to actively participate in the definition, design and delivery of the services they access. New approaches give simple techniques and processes to involve beneficiaries, staff, volunteers and partners in even more effective ways.

This special DigiShift gives you the chance to hear from global experts in the service design field and pose your questions to them. Our speakers include:

Cat Macalay - Chief Design Officer, Scottish Government
For over 25 years Cat has helped people and organisations learn to make sense of the social world, and put that sense to work in product, service and technology design and innovation contexts. Companies she has collaborated with include Intel, Unilever, Microsoft, the BBC, SwissCom and NCR. Cat now heads design at the Scottish Government.

Ben Holliday - Chief Design Officer, FutureGov
Ben has over 20 years experience of design, working extensively with public sector, not-for-profit, charity and arts organisations.

TBC - Snook
How to run a simple online service design session with your beneficiaries, staff or volunteers.

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