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Supporting vulnerable clients

This is a past event.

From 10:00 to 16:00 on 23rd November 2017

CPAG in Scotland, Ladywell, 94 Duke Street, Glasgow G4 0UW

Cost: £116 Citizens Advice Bureaux, £138 voluntary organisations, £195 statutory/other organisations

This course gives you skills to help resolve problems faced by vulnerable people claiming benefits. Taking a practical approach, it gives an overview of basic benefits and looks at rules intended to protect vulnerable groups including those affected by domestic abuse, mental health issues or at risk of homelessness. It will equip you to prevent a problem becoming a crisis. Those with limited or no knowledge of the benefit system will gain most from this course.

The course includes:
- The main benefits and some special rules for certain vulnerable groups
- How to deal with decisions, medicals, delays and sanctions
- How to get extra help with rent, or in a crisis
- What your clients need to do to prepare for universal credit

Level: Basic
CPD: 5 hours

Social Justice & Poverty
Local Authority Area
Glasgow City Council
CPAG in Scotland
[email protected]
0141 552 3303