Top marks for mental health charity

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Health in Mind has hailed results of a survey which shows 94% per cent of people using the organisation’s services would recommend them to a friend

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29th September 2015 by Graham Martin 0 Comments

Scottish mental health charity Health in Mind has hailed the results of a survey which shows 94% per cent of people using the organisation’s services would recommend them to a friend.

This is an increase of two per cent on the previous year.

Health in Mind chief executive Gwenn McCreath welcomed the results, saying she believes that regular client feedback is essential for the organisation to be able to measure quality and performance. 

She said: “The results are crucial to ensure current services are meeting the needs of our many service users as well as identifying where we can develop and improve them.”

Without Health in Mind I wouldn’t be where I am in my life right now

The feedback from Health in Mind’s fifth annual service evaluation report, shows high levels of client satisfaction: 94% said they felt listened to by staff and volunteers, 87% felt they were supported to achieve their goals, 90% felt their views and worries were taken seriously and 92% felt their appointments were at a convenient time and place.

McCreath said: “The high ratings are of course important, but the comments from service users were really significant in highlighting how our members of staff, peer support workers and volunteers impact on the lives of our service users.”

One service user stated: “Without Health in Mind I wouldn’t be where I am in my life right now. It has given me the insight and strength I needed to start to move on. I will be eternally grateful.”

The full survey results can be read on the Health in Mind website.