TFN complaints procedure

If you have concerns about a TFN story or a general TFN complaint, then we want to hear from you.

You can email or give us a call on 0131 474 8000 (Mon to Fri 9am – 5pm).

If you’d rather write us a letter, then our address is: TFN, Mansfield Traquair Centre, 15 Mansfield Place, Edinburgh, EH3 6BB

Any complaints will be responded to within five working days. 

TFN complaints fall within the broader remit of SCVO complaints. Find out more about how SCVO handles complaints.